Terms and Conditions

1. Who we are

The Motorista platform is operated by TRIAFLOW MOBILITY TECHNOLOGIES, LDA, a private limited company (sociedade por quotas) with its registered office at Rua A, Lote 66, Armazém RC, Quinta São João das Areias, 2685-012 Sacavém, Portugal, registered at the Civil, Land and Commercial Registry Office of Vale de Cambra, single registration and tax number 519474155, with share capital of €50,000.00 ("TriaFlow" or "we"). "Motorista" means the brand and the electronic platform operated by TriaFlow (the "Platform").

Telephone: +351 965 793 360 (call to a national mobile network). Customer support: hello@motorista.club. Full company details and complaint options are on the "Legal information and contact" page.

2. The service

The Platform allows vehicle owners ("owners") to rent their vehicles to TriaFlow, and TVDE drivers ("drivers") to drive them in the activity of individual paid passenger transport in unmarked vehicles booked through an electronic platform (TVDE) carried on by TriaFlow.

TriaFlow acts as a TVDE operator licensed by the Institute for Mobility and Transport (IMT), licence no. 252725/2026. The owner rents the vehicle to TriaFlow, which allocates it to TVDE activity and makes it available, for a weekly rent, to a driver who provides TVDE services as a self-employed person, integrated in TriaFlow's fleet on Uber and/or Bolt.

Each rental is governed by the TVDE Vehicle Allocation and Use Agreement (the "Allocation Agreement"), concluded on the Platform between the owner, TriaFlow and the driver. The relationship between TriaFlow, as TVDE operator, and the driver is governed by the TVDE Driver Services Agreement. Where they differ, those agreements prevail over these Terms on the matters they cover.

TriaFlow does not guarantee the approval of documents, listings or applications, the conclusion of rentals, vehicle availability, a minimum volume of services or income.

3. Account and requirements

To create an account you must be at least 18, provide accurate information that belongs to you and keep your email and verification codes secure. Each person may hold only one account. If you sign in with Google, Google's terms also apply.

The owner confirms that they own the vehicle or are entitled to rent it out, and keeps the documents and insurance required for TVDE activity valid.

The driver keeps their driving licence and TVDE driver certificate valid and meets the other legal requirements. Drivers can see listings from sign-up, but can only apply once their documents are approved and they have joined TriaFlow's fleet on Uber and/or Bolt.

TriaFlow's operations team ("Operations") reviews documents, listings and payments. It may ask for corrections or additional documents and may reject a document or listing with a reason; the person can correct it and submit again.

These Terms are accepted at sign-up. Before creating the account, you can read, save and print them and correct the information you entered; the contract with TriaFlow is concluded when you tick the acceptance box and confirm sign-up. TriaFlow keeps the accepted version and the date of acceptance; you can ask us for a copy of that version at any time at hello@motorista.club. If you are a consumer, you have the right of withdrawal set out in the Refund and Cancellation Policy.

TriaFlow processes users' personal data as controller under the Privacy Policy; the use of cookies is governed by the Cookie Policy.

4. Listings, applications and selection

Publishing a listing is free. A listing becomes visible once approved by Operations.

The owner selects the driver from the applications; TriaFlow does not select on the owner's behalf. Once selected, the driver has 24 hours to confirm the rental by accepting the Allocation Agreement, paying the deposit, if any, and, in the cases set out in clause 6, authorising the first week's hold or, in the prepayment period, paying that rent in advance; otherwise the selection lapses and the owner may select another applicant.

Any minimum rental period shown in a listing is for information only and does not bind either party.

5. Prices

Owners: a service fee of €25 (VAT included) per vehicle for each week in which the vehicle is rented. There is no fee for weeks without a rental. The fee for the first week of each rental is paid when the owner accepts the Allocation Agreement; the following fees are charged automatically, to the saved card, on the Monday each new rental week starts. Fee credits are governed by the Refund and Cancellation Policy.

Drivers: sign-up and use of the Platform are free. The driver owes TriaFlow the weekly vehicle rent shown in the listing, secured and paid as set out in clause 6, and provides the deposit shown in the listing, if any.

TriaFlow takes no commission on rent: the weekly rent the driver pays is the rent TriaFlow pays the owner. How the rent is secured and paid, including its deduction from the driver's earnings in the weekly settlement or its payment in advance, is set out in clause 6.

Prices shown include VAT where applicable. TriaFlow issues the invoices for the service fee and the weekly rent. The owner invoices TriaFlow for the rent under the Allocation Agreement.

6. Payments

Card payments are processed by Stripe. Card details are collected and stored by Stripe; TriaFlow only receives the card brand, last four digits and payment status.

The driver's deposit, if any, is paid when the driver confirms the rental, within 24 hours of being chosen. Each week's rent is secured by a card hold on the driver's card (a pre-authorisation of the rent amount, not a charge; a "hold") and deducted from the driver's earnings in the Monday settlement. The first week's hold is placed when the driver confirms the rental; if the rental starts more than 3 weeks after confirmation, it is placed between Thursday and Saturday at 10:00 (Lisbon time) of the week before the start and, without it, the rental does not start and the vehicle is listed again, and the Refund and Cancellation Policy applies. For each following week, a new hold, separate from the previous one, is placed when the driver confirms continuation, by Saturday at 10:00 of the previous week.

Where it is not possible to keep the hold for the period needed, because of a limitation of the card or of the payment provider, or where the driver does not authorise the hold (the "prepayment period"), each week's rent is paid in advance, before that week starts, within the deadlines set out in the previous paragraph for the corresponding hold (as a rule, by Saturday at 10:00, Lisbon time, of the previous week); in that case, that rent is paid and is not deducted again from earnings, except to the extent it was used in a settlement and not restored, under the Allocation Agreement. Payment of the deposit, if any, and the hold for the first week's rent or, in the prepayment period, the advance payment of that rent make up the "first step" of the rental.

In the Monday settlement, TriaFlow works out what the driver owes for the week just ended (the rent, to the extent it does not count as paid in advance, and the other amounts due under the Allocation Agreement) and covers that total, in the order set out in the Allocation Agreement and the Refund and Cancellation Policy, first from the driver's earnings with TriaFlow and, if these are not enough, from the holds and the deposit or, in the prepayment period, from the rent paid in advance for the following week and the deposit. Only the part needed is captured from each hold; the rest is released. Each amount is notified to the driver with its reason and evidence; the driver may dispute it in writing under the Allocation Agreement; a dispute does not suspend collection, and TriaFlow refunds whatever turns out not to be owed. Damage found at return follows the procedure in clause 8.

If the service fee charge fails, we notify the owner. Until that fee is paid, payment to the owner of the previous week's rent is suspended; once the fee is paid, the payment resumes.

Refunds, credits and deposits follow the Refund and Cancellation Policy.

7. Rental weeks

Rentals run in whole weeks, from Monday at 12:00 to Monday at 12:00 (Lisbon time). Handover takes place on Monday between 12:00 and 16:00 and return on Monday between 08:00 and 12:00.

The rental renews week by week. The owner may object to renewal until Thursday at 12:00. The driver renews the rental by confirming continuation by Saturday at 10:00 and, within the same deadline, authorising the hold for the following week or, in the prepayment period, paying that rent in advance, and restoring whatever was used in the last settlement: the deposit and, as the case may be, the hold or the rent paid in advance for the current week used in it.

If the owner objects to renewal, the rental ends at the end of the current week. Otherwise, if the driver does not do what the previous paragraph requires by Saturday at 10:00, the vehicle is listed again at once; as long as no other driver has rented it, the driver may still, until Monday at 12:00, continue the rental by doing what the previous paragraph requires. If the driver does not, or if another driver rents the vehicle first, the rental ends at the end of the current week and the driver returns the vehicle. In any case, by Monday at 12:00 the vehicle must either be secured for the new week or returned.

8. Handover and return

At handover and at return, the owner and the driver each complete their own checklist (mileage, fuel or charge, keys, damage and equipment) with photos taken on the spot, and confirm the other party's list. These records describe the vehicle's condition and serve as evidence between the parties. If the owner marks damage at return, Operations compare the handover and return photos at once, without waiting for a quote or an assessment. The value of new damage stays locked in the driver's deposit and is paid to the owner only when the driver accepts the case, within 48 hours, or when Operations record the evidence; a rejection or a lack of reply from the driver does not by itself lead to any deduction. The owner does not repair the damage before Operations open the case to the driver. Once the return checklists are confirmed, the owner may still report, with evidence and within 48 hours, damage that a careful inspection could not have revealed, and the deposit stays locked during that time. The procedure is set out in the Allocation Agreement.

The handover and return location is the one set by the owner. Each party's phone number becomes visible to the other once the first step (clause 6) has been completed.

9. End of rental and early exit

A rental normally ends at the end of a week. It only ends mid-week in the cases set out in the Allocation Agreement: when the driver leaves mid-week (next paragraph) or when Operations decide it, with written reasons (clause 10).

If the driver leaves mid-week without just cause, that week's rent remains owed in full (it is included in the settlement or, if it was paid in advance, it is not refunded) and the driver returns the vehicle. If the driver invokes just cause, Operations assess the case and decide, with written reasons, its consequences, including as to the rent, without prejudice to the Allocation Agreement on loss of use of the vehicle; the driver's illness is not just cause, but an accident may be.

If the return of the vehicle is recorded before Monday at 12:00, the following week does not start and its rent is not owed. The hold for that week is not used for the rent and is released, except for any part needed to cover amounts still owed in that Monday's settlement (clause 6); rent paid in advance for that week is refunded without the driver having to ask, in full or, if amounts are still owed in the same settlement, to the extent it exceeds them, and Operations record that refund. The owner's service fee for that week is not owed; if it was charged, it is refunded in full to the card it was charged to, under the Refund and Cancellation Policy.

10. Role of Operations

To protect people, vehicles and compliance with the law, Operations may, with a recorded reason: pause and resume a rental, request the return of the vehicle and set its time, stop use in case of risk, an expired document, invalid insurance or non-payment, record handovers and returns, confirm or decline reported payments, and end a rental for both parties.

If Operations end a rental mid-week for a reason attributable to the driver (in particular non-payment, use contrary to the Allocation Agreement or an expired document of the driver's own), that week's rent remains owed in full; in other cases, Operations assess the case and decide, with written reasons, its consequences, including as to the rent, without prejudice to the Allocation Agreement on loss of use of the vehicle. The owner's service fee for a week already started remains due.

Each decision is recorded with its reason and communicated to the parties. Anyone who disagrees can dispute it at hello@motorista.club within 30 days of being notified; the decision is reviewed by a different person wherever possible, and TriaFlow replies within 10 working days of receiving the dispute.

11. Acceptable use

You must not use the service unlawfully, provide false or third-party documents, bypass security controls, impersonate another person, send harmful code or generate automated requests that disrupt the service.

We may limit or suspend access where necessary to protect the service, its users or TriaFlow, and will explain the reason unless the law prevents it.

Operations review the listings, photos and documents uploaded to the Platform and may reject or remove them, giving the reason, where they are unlawful, false or contrary to these Terms. Anyone can report content they consider unlawful to hello@motorista.club. Decisions can be challenged as set out in clause 10.

12. Closing your account

You may ask to close your account at any time on the "Delete your account" page. If a rental is ongoing, closure takes effect after the vehicle is returned and open amounts are settled.

We may close an account for a serious breach of these Terms, with notice and a reason.

13. Liability

We work to keep the Platform secure and available but cannot guarantee uninterrupted operation. We are not responsible for the availability of the Uber and Bolt platforms, which have their own terms.

Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence, for harm to life, physical or moral integrity or health, or consumer rights that cannot be waived by law.

14. Intellectual property

The Motorista name and logo and the Platform's images, text and software belong to TriaFlow or to their respective rights holders. You may not copy, distribute or use them misleadingly without prior written permission.

Content you upload to the Platform, such as photos, vehicle descriptions and text, remains yours. By uploading it, you confirm that you are entitled to do so and grant TriaFlow a free, non-exclusive licence to reproduce it, adapt it to the Platform's format and display it on the Platform, solely to provide the service, including as evidence of rentals, and for as long as needed for that purpose, within the periods set out in the Privacy Policy.

15. Communications

We send the messages needed about your account, security, payments and rentals by email and on the Platform. Promotional messages are sent only with your consent, which you can withdraw at any time.

16. Changes

We may amend these Terms for valid reasons, in particular changes in law or regulation, changes to the Platform's features, security reasons or changes in the cost of providing the service. Material changes, especially to prices or payment rules, are announced by email and on the Platform at least 30 days in advance and may require renewed acceptance; other changes take effect on the date they are published. If you do not agree with a material change, you may close your account before it takes effect, at no cost. Ongoing rentals remain governed by the version of the Allocation Agreement you accepted.

17. Governing law and disputes

These Terms are governed by Portuguese law.

In a consumer dispute, consumers may turn to the Lisbon Consumer Dispute Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa, www.centroarbitragemlisboa.pt), to which TriaFlow has adhered. More information is available on the Portal do Consumidor (www.consumidor.gov.pt). You can also file a complaint in the Electronic Complaints Book (www.livroreclamacoes.pt).

Outside consumer relationships, the courts of the Lisbon North district (comarca de Lisboa Norte) have jurisdiction, without prejudice to mandatory legal rules.

If a provision of these Terms is declared void or ineffective, the remaining provisions continue to apply, as provided by law.

18. Language and contact

These Terms are available in Portuguese and English and both versions are equally authentic. The language in which you accepted them is recorded. If the versions differ, the meaning more favourable to the user prevails.

Questions about these Terms: hello@motorista.club.