Legal information
Legal information and contact
Who we are, how to contact us, what the service costs and how to make a complaint.
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This document is available in Portuguese and English; both versions have the same value. Read the Portuguese text
Company
TRIAFLOW MOBILITY TECHNOLOGIES, LDA ("TriaFlow"), a private limited company (sociedade por quotas) that operates the Motorista brand and platform.
TVDE operator licensed by the Institute for Mobility and Transport (Instituto da Mobilidade e dos Transportes, I. P. — IMT, I. P.), licence no. 252725/2026.
Registered office: Rua A, Lote 66, Armazém RC, Quinta São João das Areias, 2685-012 Sacavém, Portugal.
Telephone: +351 965 793 360 (call to a national mobile network).
Registered at the Civil, Land and Commercial Registry Office of Vale de Cambra; single registration and tax number (NIPC/NIF): 519474155. Share capital: €50,000.00.
Customer support
Email: hello@motorista.club. We reply on business days, usually within two business days.
In case of an accident or emergency with a vehicle, contact the emergency services (112) first and then TriaFlow.
What we offer and what it costs
Owners rent their vehicles out to TriaFlow, which, as a TVDE operator, makes them available through the Motorista platform, for a weekly rent, to TVDE drivers in its fleet on Uber and/or Bolt.
Owners: listing is free; a service fee of €25 (VAT included) per vehicle per rented week.
Drivers: free sign-up. Weekly vehicle rent as shown in each listing, secured by a card hold (a pre-authorisation of the amount, not a charge) and deducted from earnings in the Monday settlement. Where the hold is not possible, because of a limitation of the card or of the payment provider, or is not authorised, each week's rent is paid in advance, before that week starts (as a rule, by Saturday 10:00, Lisbon time, of the previous week; the first week's rent, when the rental is confirmed or, if it starts more than three weeks later, between Thursday and Saturday 10:00 of the week before it starts, under the Terms and Conditions), and is not deducted again from earnings. Deposit as shown in the listing. TriaFlow charges no commission on the rent or on trip earnings. The amounts shown include VAT, where applicable.
Payments are processed by Stripe.
Documents
Terms and Conditions · Refund and Cancellation Policy · Privacy Policy · Cookie Policy · Delete your account.
Complaints and dispute resolution
Electronic Complaints Book: www.livroreclamacoes.pt.
TriaFlow has adhered to the Lisbon Consumer Dispute Arbitration Centre (www.centroarbitragemlisboa.pt). If that centre is not competent, you can turn to the National Centre for Information and Arbitration of Consumer Disputes (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt). More information on consumer alternative dispute resolution bodies is available on the Portal do Consumidor (www.consumidor.gov.pt).